At our wash we have 6 vacuum bays in total so you rarely have to wait. There are three undercover vacuum bays, two convenient vacuum bay for boats and trailers and a higher powered vacuum for really dirty vehicles.

Lost Property

Any time an item is left at our wash and we pick it up, we will try to keep it for at least 2 weeks. The quicker you notice your item missing and Contact Us, the more likely you'll get it back! If you use a Loyalty WashCard that has been registered with your phone number we might be able to call or message you to let you now you left something behind! Generally speaking, the smaller an item is the longer we can keep it for you.

If you take items out of the back of a ute or trailer so they dont get wet, place them so you can see them easily - when placed around the corner so they dont get wet is when we see people leave things behind.

Items in Vacuums

If you suck up an item in one of vacuums, find an attendant or Contact Us straight away. Our vacuums are emptied every weekend and once that happens you will not get your item back.

Receipts can be obtained by asking an attendant, or for credit card transactions you can request a credit card receipt here. If you use cash for your cleaning, then seeing an attendant before you start is recommended.

Using a Loyalty WashCard or Fleet WashCard means that you don’t have to get a receipt each time you clean with us because your usage is automatically recorded for you!

For a smooth and enjoyable car wash experience for everyone, please follow these etiquette guidelines:

Drive Safely: Drive slowly while on the car wash premises, as there are customers, staff, pets and other vehicles moving around.

Follow Instructions: Please adhere to the instructions provided by our attendants and signage.

Equipment Issues:

• If you encounter any problems with the equipment during business hours, please ask an attendant for assistance. If you can't find an attendant, call the mobile phone number on the equipment you are using, we won't be far away.
• We’re happy to help you learn how to use the equipment or address any issues.
• For emergencies after hours, you can contact us by phone. For non-urgent matters or issues outside business hours, SMS is the preferred method of contact.

Be Courteous:

• Avoid holding up other customers unnecessarily.
• Do not park at equipment or in bays that you are not actively using.
• If you wish to dry your vehicle with a cloth or chamois, there is plenty of empty space to park out of the way of other customers.

Keep Areas Clean:

• Please do not leave a mess. Dispose of your rubbish in the bins provided and clean up any mud or debris.
• If you need assistance, an attendant can help you clean up and can also provide a broom, brush and shovel, or a shovel for cleaning up mud.

Brush Usage in Manual Wash Bays:

• Using the brush is at your own risk. Wash the brush thoroughly before use. While all due care is taken to make sure brushes are free of debris that could cause any damage, other customers before you may not be so careful.
• The brush has soft bristles and isn't the best tool for removing bugs from your vehicle - use the Bug Wash and then High Pressure Soap instead.
• Do not place the brush on the ground or use it to clean dirt or mud from vehicles. First, remove any dirt or mud using High Pressure Soap or High Pressure Rinse, then use the brush on the vehicle.
• The brush is designed to be used with soap coming out of it - not paying while using the brush means that the brush is not lubricated and any debris on the paintwork is pushed around instead of being lifted off of the paintwork with the foam.

Automatic Washes:

• The automatic washes aren't great for removing thick mud from vehicles (especially in wheel wells), wash your mud off your vehicle in one of our mud bays first.
• If you have rubbish or anything that can blow out of your vehicle, please put it in the bin before using the automatic wash.
• Check your vehicle height with an attendant before you purchase a wash if you are unsure if you'll fit inside the wash bay.

Hand or Bucket Washing: Hand washing and bucket washing are strictly not permitted at our car wash. We are happy to help if your vehicle has exotic or stubborn debris that doesn't want to come off.

Return Equipment: Return all equipment to its designated place after use.

Almost all of our machines and equipment can take all forms of payment via tap and pay, coins or Loyalty and Fleet WashCards. Using a Loyalty WashCard can save you up to 25% at our car wash!

Read more below for information on particular machines and equipment payment methods:

Manual Bays: can use gold coins, there is a tap reader for physical credit/debit cards & phones etc., a swipe card reader for physical credit/debit cards, Loyalty and Fleet WashCards.

Automatic Washes: can use gold and 50c coins, there is a tap reader for physical credit/debit cards & phones etc., a swipe card reader for physical credit/debit cards, Loyalty and Fleet WashCards.

Dog Washes: can use $5 and $10 notes and gold coins, there is a tap reader for physical credit/debit cards & phones etc., a swipe card reader for physical credit/debit cards, loyalty and fleet WashCards.

Vacuums: can use gold coins, there is a tap reader for physical credit/debit cards & phones etc., a swipe card reader for physical credit/debit cards, Loyalty and Fleet WashCards.

Tree Vending Machines: can use gold coins, there is a tap reader for physical credit/debit cards & phones etc.

Product Vending Machine: coins only, but an attendant can organise a way for you to pay via tap and pay or other method if needed.

We also have a change machine for changing notes to gold coins and for changing silver coins to dollar coins.

Our site is publicly accessible. We are not an entity covered by the Privacy Act 1988 (Cth). Even so, we handle footage responsibly and in line with Victorian surveillance laws and the safeguards below.

1) What we collect

We operate security cameras and related monitoring systems in public-facing areas of the site. Cameras may capture images of people, vehicles and property, and associated metadata (e.g., timestamps, location).

We do not place cameras in toilets, washrooms, change rooms or lactation rooms.

Microphones are disabled on our security cameras.  If any device incidentally captures sound, we do not use or publish it and will disable/strip audio wherever reasonably practicable.

2) Why we collect it (primary purposes)

Site safety & security (e.g., deterring, detecting and investigating vandalism, theft, hazards or misconduct).

Operations & maintenance (e.g., equipment troubleshooting, cleaning standards and fault diagnosis).

Training & service quality.

Incident management (e.g., handling complaints, insurance and legal claims).

Victorian law restricts observing or recording private activities and recording private conversations without consent. Our cameras are directed to non-private, public-facing areas. An activity carried on outside a building or where people ought reasonably expect to be seen is not a “private activity” under the Surveillance Devices Act 1999 (Vic).

3) Social media clips and other uses (secondary purposes)

We may share short video excerpts or stills from our CCTV for purposes connected with operating the car wash (e.g., safety education, service updates, equipment demos, incident warnings, community engagement). Clips may be edited for de-identification, cropping/framing, time/speed changes, stabilisation/quality adjustments, and annotations.

Safeguards: we use the minimum footage necessary, try to avoid publishing material that unreasonably identifies bystanders (especially children/vulnerable persons), and do not materially misrepresent what occurred. We do not post footage to ridicule or “name and shame”.

4) Legal basis & our compliance stance

Surveillance law (Vic). We comply with the Surveillance Devices Act 1999 (Vic), including not observing/recording private activities, not using listening devices to record private conversations without consent, and not publishing such recordings.

Workplace privacy. No cameras in toilets, washrooms, change rooms or lactation rooms.

Privacy Act (federal). Our small business is not covered by the Privacy Act 1988 (Cth). We nonetheless follow good practice (clear notices, limited use, secure storage, respectful handling).

5) Where footage is stored and who we share it with

Storage. Footage is stored in our CCTV system and/or a trusted cloud service with access controls.

Internal access. Access is limited to authorised personnel on a need-to-know basis.

Disclosures. We disclose footage only where reasonably necessary for the purposes above or required by law, including to:

Law enforcement/regulators (upon lawful request).

Insurers/brokers and professional advisers for claims and legal advice.

Service providers who support our CCTV/IT systems, under confidentiality obligations.

Limited disclosures to our family or close friends to assist with a specific operational need (e.g., locating lost property or resolving an equipment/safety issue), using only the minimum necessary excerpt, with an expectation of confidentiality and no onward sharing.

Social media platforms for the posts described in section 3 (platforms may process/store content overseas).

If you appear in a posted clip and have questions or want removal/further de-identification, contact us and/or use the platform’s reporting tools.

6) Security

We apply safeguards appropriate to the sensitivity of footage, including role-based access controls, device and account security, activity logging/audit trails, and secure deletion/overwriting. Service providers are subject to confidentiality obligations.

7) How long we keep footage

Routine footage is retained for up to 30 days and then automatically overwritten. Footage relevant to an incident, request, insurance claim or legal matter may be kept longer, but only for as long as reasonably necessary for that purpose.

8) Your options

Use in social posts: If you do not wish your appearance to be used on our social media, please contact us. We will consider removal or further de-identification where reasonable. We generally rely on footage recorded in public areas and aim to de-identify bystanders if necessary.

Access/copies. Although not bound by the federal Privacy Act, we will consider reasonable requests for copies of footage in which you appear where feasible and lawful and where doing so would not unreasonably affect others (we may require date/time/location to identify footage, and may redact third parties).

Complaints. If you believe a law has been breached, you may seek independent advice or contact Victoria Police.

9) Changes

We may update this policy to reflect operational or legal changes. The latest version will be available on our website and on-site upon request.